Terms of Hire

Part AHow these terms work

A1. These terms apply to everything Pacific Coachlines does: charters, transfers, tours, school runs and excursions, corporate and event transport, airport work and private hire. When we say “we” or “us” we mean Pacific Coachlines. “You” means the person or organisation who books (the Hirer), and “your group” or “Passengers” means everyone who travels.

A2. You agree to these terms when you book, pay a deposit or use our service. You’re also responsible for making sure your Passengers follow the rules that apply to them.

A3. We may update these terms. Whatever is on this page at the time is the current version and applies from the moment it’s published.

A4. None of this takes away your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If anything here clashes with that law, the law takes priority.

A5. School bookings have their own rules in Part J, which take priority over the general terms.

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Part BQuotes and bookings

B1. Our quotes are based on what you tell us when you enquire. They’re good for 14 days and can change if your requirements do. A quote doesn’t reserve a vehicle.

B2. If you need time to decide, we can hold a tentative booking for three business days. Without a deposit by then, the hold falls away.

B3. Your booking is locked in once we have your written acceptance of the quote and your deposit. We can’t treat a verbal confirmation as binding.

B4. Fares are calculated from our depot and back, and cover GST, fuel, insurance, distance and a professional driver. On hourly bookings in metropolitan Sydney we add at least two hours for getting to and from your job; more may be needed depending on the time of day, traffic and the number of stops.

B5. You pay for the vehicle, not per head. Two people in a 12-seater pay the same as twelve, and the fare isn’t reduced later if fewer people come. Weekend and public holiday bookings carry penalty rates.

B6. Please send complete addresses, contact details and your full itinerary before the day. We can decline any booking, and we don’t have to explain why.

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Part CPaying for your trip

C1. The deposit applies unless we’ve agreed something different in writing. If the balance hasn’t arrived inside the seven-day window, we can cancel without further notice and charge cancellation fees. A booking cancelled for non-payment counts as a non-cancelled service and is charged at the full 100%.

C2. Some trips need a bond, for instance late-night work, big groups, higher-risk events, and school or youth groups. You allow us to keep all or part of it, or charge your nominated card, for overtime, waiting, cancellation fees, damage, cleaning, fines, parking, tolls or other costs that come directly from your booking.

C3. Late invoices attract 10% interest per year from the due date, and you’ll need to cover reasonable recovery costs such as legal and agency fees, regardless of the outcome.

Card and transfer fees

C4. Card payments come with Square’s Payment Processing Fee of 2.25% of the amount you pay by card. It’s not a credit card surcharge; it’s Square’s admin fee for processing the payment, and you’ll see it listed on your tax invoice.

C5. Have your Booking ID ready to pay online. For bank transfers, put your Invoice Number and Booking ID in the reference; our bank details are on the invoice. We can’t take cash (our drivers don’t handle money) or cheques. You’ll get an emailed receipt, and if you’d like to authorise a card payment on paper, ask us for an authorisation form.

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Part DCancelling

D1. To cancel, email pacificcoachlinessydney@gmail.com. The cancellation counts once we’ve replied in writing to acknowledge it. Phone messages don’t count, and nor does simply not paying.

D2. If a booking isn’t cancelled in writing, or you don’t use the service once our vehicle has left the depot, it’s a “non-cancelled service” and the full fare is payable.

D3. If we end a service because of bad behaviour, a breach of these terms, alcohol, or a safety risk from your instructions, there’s no refund.

D4. If we can’t run your service because of a breakdown or something outside our reasonable control, we’ll try to send an equivalent vehicle. If we can’t, we’ll refund the part we didn’t run, but we can’t cover knock-on losses, missed events or other suppliers’ costs.

D5. Contracted services such as daily school runs follow their own contract; if there isn’t one, this table applies. School excursions use the scale in Part J.

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Part EChanging your booking

E1. Moving to a new date. We don’t do credits, deferrals or postponements. A date change is really a cancellation plus a fresh booking: we release your vehicle and driver, check the fleet for the new date, re-price it for weekends, holidays, after-hours or peak periods, and raise a new booking, invoice and roster. We can’t promise the new date is free, and we can’t hold it until the new deposit is paid.

E2. If we can fit you in:

• Each change costs a $110.00 rebooking fee (GST included), including every later change. We may say no if repeated changes disrupt our schedule.
• The new date’s rate applies; you pay any increase and we credit any saving.
• Give at least four weeks’ written notice before the original date and the original cancellation fee won’t apply. Inside four weeks, a partial cancellation fee may apply too, and your deposit goes toward it instead of moving across.
• Same-day changes aren’t possible and are charged in full as a non-cancelled service.

E3. If we can’t, you can cancel (Part D fees, counted from the original date), keep the original date at no extra cost, or keep the booking and wait. We don’t have to tell you if the new date frees up, and the cancellation scale keeps ticking: three days out it’s 80%, inside 48 hours it’s 100%.

E4. Other changes need to be in writing and depend on availability. Once your Booking Confirmation is issued, these admin fees apply on top of any fare change:

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Part FWhich vehicle you get

F1. You’re booking seats for your confirmed group, not a specific bus. We assign a suitable accredited vehicle based on availability and how the rest of the fleet is scheduled, so it may not be the model mentioned when you were quoted. We’ll only guarantee a particular vehicle, livery or feature if we agree to it in writing.

F2. If a vehicle has a mechanical issue, we may swap it for another with at least as many seats. Big groups may be split across several vehicles. Every booked, paid Passenger will be seated safely and legally under NSW rules.

F3. The number you book is the number we plan for. If it goes up, tell us early. Extra people on the day might not fit, there might be no spare vehicle, and a last-minute extra bus may cost more. No vehicle carries more than its legal capacity, and we’re not liable if people can’t travel because numbers were understated.

F4. We run our services with our own people and vehicles. In rare situations, like a breakdown, a driver falling ill or something beyond our control, we may bring in another Transport for NSW accredited operator for part or all of your job. They’ll follow these terms, we’ll let you know as soon as we can, and we stay responsible to you. That isn’t a breach of our agreement.

F5. Please don’t attach signs or banners to our vehicles without written permission, and don’t screen films or play music publicly without a licence (Part W).

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Part GExtra costs and overtime

G1. Prices depend on the vehicle, where you start, how far you go and how long it takes from the depot, the time and day, total hours, the kind of trip, and any overnight or interstate needs.

G2. Stops added after booking cost from $10 for a tiny detour, from $25 nearby and from $50 for another suburb or a longer route. Regional or interstate stops are quoted on their own.

G3. Your invoice may also show tolls at cost (Class B), paid parking (airport, Central Station, Sydney Olympic Park, venues), park or venue entry, overtime, vehicle changes or extra Passengers after confirmation, cleaning or damage, admin fees, overnight driver costs, and fines from an illegal pickup spot you chose.

G4. Work outside standard hours is “out of standard operations”, and the loading applies to that part of the trip. Anything starting between 10:00 PM and 6:00 AM has a minimum after-hours charge however short it is. Holidays include New Year’s Day, Australia Day, Good Friday, Easter Saturday, Easter Monday, ANZAC Day, the King’s Birthday, Bank Holiday, Labour Day, Christmas Day and Boxing Day. ANZAC Day is always 25 April (Public Holidays Act 2010 (NSW)); if the following Monday is also declared a holiday, both days carry the surcharge. Please check your date.

G5. Overtime. Your fare covers the booked hours plus 15 minutes’ grace. After that, overtime is charged in blocks of at least one hour at your vehicle’s hourly rate, plus any after-hours loading, whatever the reason: late events, late venues, slow boarding, extra stops or breaks. Unforeseeable traffic is the exception, but Sydney peak hour is predictable and already priced in.

G6. Times are estimates. We’ll do everything reasonable to be on time, but we’re not liable for delays from traffic, closures, crashes, weather, driver rest, compliance checks or anything else outside our reasonable control, or for what they cost you. Insurance is a good idea, and please allow at least 3.5 hours at the airport for international flights and 2.5 hours for domestic; 30 minutes before events; an extra 30 to 90 minutes in peak periods (7:00 to 9:30 AM, 4:00 to 7:00 PM); and extra time on long trips, since coaches are legally limited to 100 km/h.

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Part HAirport pickups

H1. We meet arriving groups at Sydney Airport: T1 for international flights, T2 and T3 for domestic. Your confirmation lists where to meet and the mobile number of your group contact. Once your Passengers are through, the driver meets them there.

H2. Every arrival quote includes some waiting time at no extra cost:

H3. Airport parking for commercial vehicles is charged by Sydney Airport according to vehicle size and time parked, and the rates change each 1 July. It isn’t in your fare; we pass it on at cost.

H4. If someone is stuck in the terminal for reasons other than the flight, like customs queues or missing bags, normal waiting charges start once the included time is up.

H5. When your group arrives on more than one flight, the driver will come about 20 minutes after the last scheduled flight lands, and those on earlier flights wait inside. You’ll need to name one flight monitor who stays on duty and on the phone for the whole window, watches every flight and keeps us updated. Please tell your Passengers how the pickup works and what happens if there’s a delay, because we don’t contact individuals. For departure timing, see the buffers in Part G.

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Part IWhen flights run late

I1. We watch arrival times for every confirmed pickup. A documented delay to the arriving flight costs nothing extra while you’re within the included allowances. Please watch your flights too and tell us early.

I2. Once a delay goes past the included time, ring us so we can check whether the driver can stay. Waiting or overtime then applies, agreed with you first. If it runs more than 60 minutes past the allowance, you’ll need to choose: keep the driver at the agreed rate, release the vehicle and rebook, or ask for a later pickup if a vehicle and driver hours allow.

I3. If the vehicle is needed for another job we may not be able to hold it; we’ll tell you early and you’ll need other transport. A delay running into a driver’s compulsory rest may end the service, and any short-notice replacement vehicle is charged at its normal rate and isn’t guaranteed.

I4. For a big or time-critical group, have a plan B: another operator’s details, a rule for when to hold or release the bus, a way to send part of the group ahead, and a flight monitor who can decide on the spot. Ask about our optional delay protection package (one flat fee for extra waiting up to an agreed limit) and priority dispatch guarantee (a vehicle within an agreed time).

I5. We provide the confirmed transport, and we’re not liable for flow-on costs like missed connections or extra accommodation.

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Part JSchool trips

J1. This part covers excursions, sports days, camps and events for public and private schools. It works alongside the rest of these terms, and where they differ, this part wins.

J2. Booking. Every school booking needs a Booking ID from our booking system to be confirmed. We email the confirmation and tax invoice to the school or its authorised contact. Prices follow the itinerary, times, places and numbers you give us and may change if those change.

J3. Changes must be in writing at least 72 hours before the trip, subject to availability. Added costs mean a revised quote, and changes inside 72 hours are at our discretion.

J4. Cancel by email; it counts once we acknowledge it. Approved refunds have a $100 admin fee (GST included) deducted, with the rest returned to the original payment method within 10 business days.

J5. Overtime starts the moment the booked time is exceeded, in 20-minute blocks of $55.00 ($165.00 an hour) including GST, invoiced afterwards and accepted by the school. Allow at least a 15-minute buffer and time to load at each stop.

J6. Payment follows the terms on your invoice, in Australian dollars including GST, by credit card, purchase order, EFT or NSW Government P-Card.

J7. Students and staff. Brief everyone beforehand: no smoking, alcohol or illegal substances; no food or hot drinks (bottled water only); seated with belts on; follow the driver. If behaviour turns unsafe we may refuse or end the trip, and the school stays responsible for the cost. A teacher or authorised staff member must be present for boarding, the whole journey and getting off, and the school keeps primary duty of care. The school must confirm accurate numbers, tell us beforehand about special needs, medical or mobility issues and other risks, and make sure every stop has safe, legal bus access.

J8. Why we’re strict about vomit. Norovirus, the top cause of gastro outbreaks in NSW schools, needs only 10 to 20 particles to infect, goes airborne during vomiting, can be spread by air-conditioning and survives on seats for up to 60 days. Under the Work Health and Safety Act 2011 (NSW), clean-up means protective gear, a biohazard spill kit, an air-conditioning flush, treating or replacing seats, and hours or a day off the road.

J9. Liability. We’re not responsible for delays from severe weather, closures, crashes, mechanical failure or other things beyond our reasonable control. The school, organiser and responsible adult are liable for student damage. As far as the law allows, our liability is capped at the charter fee, excludes consequential loss, and belongings travel at the owner’s risk. Neither of us is liable for force majeure, such as disasters, declared health emergencies, government restrictions, industrial action or major transport disruption. NSW law applies, and booking confirms the school accepts this part and the general terms.

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Part KOvernight trips

K1. This covers any trip longer than one working day or with an overnight stay, such as tours, interstate travel, camps and retreats.

K2. Driver’s room. Each driver needs a single room (no sharing) with a private bathroom, at least 3-star, with TV, heating and cooling, secure access and a quiet setting, at or near your group’s accommodation. If it’s elsewhere, allow for the transfer. We can book it and pass on the cost, or you book it and send us the details to approve; if you don’t, we will. It’s charged on top of the charter price.

K3. If you’re arranging accommodation, make sure it has off-street parking for our vehicle and any trailer, room to get in and turn, height clearance and permission to park a coach, or other arrangements may cost extra.

K4. Meals. A driver meal allowance of $70.00 per driver per day applies to every overnight and extended trip and shows on your quote, even if you’re providing meals. Drivers need to choose food that suits their allergies, health, religion or culture (halal, kosher or vegetarian, for example) and fit meals around required rest.

K5. Planning. Send a detailed itinerary at least a week before departure and confirm it at least two business days before. It must allow for all rest required under the Heavy Vehicle National Law, and we’ll change anything that can’t legally be driven. Extra drivers, standby, waiting and repositioning may be charged.

K6. If accommodation or meals fall short, we may arrange proper ones at your cost, pause the trip until it’s fixed, or stop the service if safety or the law is at risk.

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Part LOn board

L1. You’re responsible for how your group behaves from boarding to drop-off, so please share these rules before you travel.

L2. No food (takeaway and snacks included) and no hot drinks. Bottled water is always fine. Eating on the move risks choking, hot drinks scald under braking, food can set off others’ allergies, spills can sideline the bus, and the same Regulation bans eating and drinking on buses with fines up to $550. If someone has a medical need, like diabetes, ask us beforehand and tell the driver when boarding.

Please don’t

• Smoke or vape (Smoke-free Environment Act 2000 (NSW)); smokers stay 4 metres from the vehicle.
• Stand, crowd the aisle, approach the driver while moving, or distract them with noise, balloons or novelty items.
• Exceed the legal seat count, or touch emergency exits, hammers, extinguishers or other safety gear (misuse can mean removal and legal action).
• Be abusive, aggressive, threatening, drunk or disruptive, or lean out of the vehicle.
• Bring glass, fuel or generators, spiked or cleated shoes, illegal or non-prescription drugs (normal over-the-counter medicine is fine), dangerous goods, bulk perishables, or unapproved balloons and decorations.

Please do

• Wear your seatbelt the whole time (Road Rules 2014 (NSW)) and stay seated while moving.
• Keep bags under seats or in racks, with aisles, steps and exits clear.
• Follow the driver’s directions, skip the onboard toilet while moving (we plan comfort stops), and take your rubbish with you.
• Board only at safe, legal places, never clearways or bus, taxi, loading or no stopping zones.
• Dress appropriately, with a top, lower half and shoes, or the driver may refuse you, especially where a venue has a dress code.

L3. When the driver can say no. The driver can refuse, remove or end the trip for anyone who seems affected by alcohol or drugs in a way that risks others; is disruptive, abusive or breaking the law; smokes or vapes on or near the bus; consumes alcohol or banned food or drink; shows signs of infectious illness, including active vomiting or a condition notifiable under the Public Health Act 2010 (NSW); ignores a safety direction; has a recorded history of breaching these terms; or fails the dress standard. No refund, no paid trip home, and if the whole service ends you’re still liable for the full booking.

L4. Mess and damage. Bring sickness bags if children, school groups or travel-sick people are coming; a bag used without mess costs nothing. Contamination needs biohazard cleaning under the Work Health and Safety Act 2011 (NSW).

L5. If cleaning makes the bus miss a later job, we may claim reasonable compensation for that too. Damage your group causes (seats, fittings, graffiti, upholstery, glass, luggage hold) is charged on top of cleaning after a written assessment. You’re not liable for damage caused only by our driver or staff.

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Part MTravelling with children

M1. Here’s how NSW law works on buses (general information only, not legal advice). A bus is any vehicle with 13 or more seats including the driver’s. Rule 266 of the Road Rules 2014 (NSW) exempts buses from the requirement to restrain passengers under 16, and Rule 267 adds other seatbelt exemptions. So on an accredited bus, children don’t legally have to use a child seat, booster or belt. Smaller vehicles with 12 or fewer seats fall under point to point transport laws, where the usual child restraint rules apply in full.

M2. We go further than the law. Every Pacific Coachlines vehicle has seatbelts, and wearing one is a condition of travel for everyone, including children. Passengers 16 and over are legally required to wear a fitted belt under Rule 265.

M3. A few rules that always apply: never share a seatbelt with a child or hold them on your lap; keep children as far from the front as you can; and fold, lock and stow prams, which can’t be used as a restraint on a charter bus.

M4. Buses don’t come with ISOFIX or child seat anchor points, so please don’t count on fitting a fixed child seat. If you bring a portable booster, the driver will help secure it as well as the vehicle allows, and you can usually leave it on board for the return. Let us know at booking if babies or young children are coming. Keeping an eye on children and making sure belts are used properly is up to you and the other adults travelling.

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Part NAccessibility

N1. Everyone is welcome on Pacific Coachlines. We aim to provide safe, respectful transport in line with the Disability Discrimination Act 1992 (Cth) and the Disability Standards for Accessible Public Transport 2002 (Cth).

N2. When you book, let us know how many people need help, whether each person can move into a standard seat, what kind of help they need to board, and the size and weight of each mobility aid so we can load it safely (our drivers lift up to 20 kg per item). Motorised scooters need written approval first.

N3. Trained assistance animals are welcome under the Disability Discrimination Act. Just mention them when booking so the driver is ready.

N4. If our website or forms are hard to use, email us and we’ll take your quote or booking that way, provide information in another format if we reasonably can, and reply to accessibility feedback within five business days.

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Part OBags and belongings

O1. Tell us about all your luggage when you book. We choose the vehicle and price from that, and space is limited. Each Passenger can bring one large and one small bag as standard. Declare bulky items like surfboards, ski gear, golf clubs, bikes, eskies, instruments, audio or camera gear, prams, wheelchairs and mobility aids, oversized cases, extra bags, camping gear, tools, boxes or machinery.

O2. Our vehicles have legal weight limits (Gross Vehicle Mass, axle and luggage bay limits under the Heavy Vehicle National Law and the Heavy Vehicle (Mass, Dimension and Loading) National Regulation) and can be sent into weigh stations, so we won’t knowingly drive overloaded. Surprise luggage may mean delays, items left behind, or a bigger vehicle, trailer, second vehicle, luggage van or courier at your cost, if available.

O3. Drivers lift items up to 20 kg; your group helps with anything heavier. The driver can refuse things that are unsafe, dangerous, badly packed, likely to cause injury or damage, likely to be damaged, or bulk perishables. Motorised scooters and dangerous goods need our written okay. Refused items stay your responsibility.

O4. Belongings travel at your own risk. As far as the Australian Consumer Law allows, we’re only liable for loss or damage we cause through negligence, and not for problems that come from inaccurate luggage details.

O5. Lost property is logged and kept at our depot for 60 days. You pay any delivery cost, and after 60 days unclaimed items are disposed of.

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Part PDriver rest rules

P1. The driver is in charge of the vehicle and safety and can change the route or plan if safety or the law requires. Every driver holds a current NSW Driver Authority and the right heavy vehicle licence and works under the Heavy Vehicle National Law fatigue rules, which can’t be changed for any booking.

P2. Vehicle checks, cleaning, refuelling, helping Passengers, loading bags and paperwork all count as work. Breaks are taken in one go, fully off duty, and never skipped, cut short or pushed back.

P3. Give us a realistic itinerary and tell us every stop, wait and route change ahead of time. Don’t ask for extensions beyond the limits, set unrealistic deadlines or pressure the driver. Under Chain of Responsibility rules in the Heavy Vehicle National Law, you share legal responsibility for safety and could be personally liable.

P4. To stay legal we may change times, add a second or relief driver, or decline a job. Legally required extra drivers, accommodation or schedule changes are compulsory and charged to you, flagged in advance where possible. We’re not liable for delays from following the law, including roadside checks.

P5. Drivers on school work hold a current Working With Children Check from the NSW Office of the Children’s Guardian under the Child Protection (Working with Children) Act 2012 (NSW).

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Part QWhere we can drive

Q1. Our vehicles stay on sealed, formed roads. We don’t drive on gravel, dirt or sand roads, fire trails, farm or rural tracks, building-site or temporary roads, or anything not sealed with bitumen or asphalt.

Q2. The reasons are simple. Loose surfaces mean less grip, longer stopping distances and wobbly handling for tall coaches. Buses can get bogged, dust blinds drivers and clogs engines, and stones and branches crack windscreens and damage paint, mirrors and suspension. Many commercial insurers limit cover on unsealed roads, and these places usually lack turning room, safe loading spots and emergency access.

Q3. If any stop can only be reached by an unsealed road, tell us beforehand. We’ll agree a sealed meeting point, or you can arrange other transport for the last bit. If the driver arrives and finds the only way in is unsealed, they’ll pick up or drop off at the nearest safe sealed spot. We can decline or change bookings and routes if conditions aren’t safe.

Q4. Every location needs enough room for a bus to get in, turn and stop legally. Let us know in advance about height or weight limits, narrow streets or low trees. If we’re fined because of a pickup spot you chose, the fine is passed on to you.

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Part RTour commentary

R1. Our drivers don’t provide running commentary while they drive. They’ll give safety briefings, timings and practical instructions, and that’s it while the vehicle is moving.

R2. Steering a heavy vehicle through traffic needs total focus. Narrating at the same time splits attention, slows reactions and pulls eyes away from mirrors. Workplace safety law requires us to remove risks like that, and under Chain of Responsibility, anyone who asks a driver to take the risk can share liability.

R3. If you want commentary, book a professional tour guide. We recommend one, and may insist, for sightseeing, multi-stop or regional tours, educational excursions and VIP work. Other options are a pre-recorded audio system or a group leader you nominate to handle commentary. Just confirm your plan with us before the day.

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Part SMeals and restaurants

S1. We don’t recommend, pick, endorse or book restaurants or cafés for groups. That’s always up to you.

S2. Restaurants are independent businesses and we can’t control their food, hygiene, allergen handling, prices, capacity or how quickly they serve. We don’t take commissions. Staying out of it keeps us neutral, and slow service can throw out driver hours and later bookings.

S3. You’ll need to choose and book the venue, confirm the time and numbers, tell them when you’ll arrive, handle dietary needs and check that a coach can get in and park. Our drivers won’t deal with venues, menus or bills, though they can make a quick “we’re on our way” call if you ask.

S4. If you ask, we might point out well-known dining areas or tell you about coach parking. That’s general information, not a recommendation, and you use it at your own risk. As far as the law allows, we’re not liable for anything to do with a meal or venue. Get your reservations confirmed in writing and leave a bit of slack in the timetable.

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Part TOur safety standards

T1. All Pacific Coachlines vehicles are accredited under the NSW Bus Operator Accreditation Scheme and maintained to Transport for NSW standards. They’re serviced and inspected on a regular schedule, our drivers do safety checks as part of every shift, and the National Heavy Vehicle Regulator can inspect any of our vehicles at the roadside.

T2. Every vehicle is air-conditioned and has seatbelts in every seat. Every driver is authorised by Transport for NSW and licensed for the vehicle they drive. If a timetable or request ever conflicts with safety or the law, safety and the law win.

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Part UYour pre-trip checklist

U1. Run through this once your confirmation and invoice arrive. If anything isn’t right, get in touch.

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Part VLiability and the law

V1. Our services come with Australian Consumer Law guarantees that can’t be excluded, including due care and skill, fitness for purpose and supply within a reasonable time.

V2. As far as the law allows, we’re not liable for indirect, incidental, special or consequential loss, like lost profit or a missed event or flight, and our total liability for a service, including for injury or death, is capped at the charter fee for that day.

V3. Passengers must wear belts, stay seated, follow safety directions and obey the law, and supervising children is up to you and the adults with them. As far as the law allows, we’re not liable to the extent injury, loss or damage comes from not doing so. This adds to V2.

V4. We’re not liable for delays or failures beyond our reasonable control, such as disasters, pandemics, industrial action, regulatory change, major transport disruption or acts of God, or for venues, car parks, hotels, ferries and other third parties, whose own terms apply to you. We may adjust prices for big fuel rises, cost-raising legal changes, or booking errors that increase our costs.

V5. Complaints go in writing to pacificcoachlinessydney@gmail.com within 14 days of the trip, and are handled under NSW passenger transport law and our complaints procedure.

V6. NSW law governs these terms and you agree to the exclusive jurisdiction of NSW courts. They’re our whole agreement, replacing anything earlier. We may change them without notice; this page’s version applies once posted.

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Part WPrivacy and copyright

W1. Your information. We only collect what we need to quote, book, run and bill your trip, such as names, phone numbers and emails, addresses, flight details and any access or medical needs you choose to share. We use it for those purposes and to meet our legal duties, share it only with people who need it to run your trip, never sell it, and look after it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Email us any time to see or correct what we hold.

W2. Our website. Everything on this site, including the words, policies, these terms, photos, logos and design, belongs to Pacific Coachlines and is protected by the Copyright Act 1968 (Cth). You’re welcome to view, print or save a single unaltered copy of a page for your own non-commercial use, and fair dealing for research, study, criticism or review is allowed within the Act. Anything else, such as copying, adapting, republishing or selling our content, creating reworded versions for business use, or scraping it with bots, crawlers or AI tools, needs our written permission. We may block and take legal action against anyone who does it without permission.

W3. Music and movies on board. Playing music or showing a film to your group on a charter counts as a public performance under the Copyright Act. Music needs licences for both the song and the recording (you can get both through OneMusic Australia), and films need their own public performance licence. Getting those licences is your job, whatever device or streaming service you use. If you can’t show a licence when asked, the driver can turn the content off, and we accept no liability for any infringement.

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